Hi, I recently experienced a couple incidents on eBay where someone sold me defective gear. This is supposed to be covered by eBay buyer protection.
However, in my experience, eBay demanded me to produce a formally signed written estimate, on a professional letterhead, within 5 days of opening the case.
This would seem impossible in most cases. How many local shops can repair a 1970's Neumann? Or an LA2A? It's common that you need to send the item back to the manufacturer or a specialist, which in itself takes 5 days. Then many tech departments will have the item waiting in a queue for a month before they can even look at it.
Net result? The "buyer protection" becomes a farse- unless you have direct access to a qualified tech who can respond immediately.
I was interested in finding out if other people have come across this problem?
However, in my experience, eBay demanded me to produce a formally signed written estimate, on a professional letterhead, within 5 days of opening the case.
This would seem impossible in most cases. How many local shops can repair a 1970's Neumann? Or an LA2A? It's common that you need to send the item back to the manufacturer or a specialist, which in itself takes 5 days. Then many tech departments will have the item waiting in a queue for a month before they can even look at it.
Net result? The "buyer protection" becomes a farse- unless you have direct access to a qualified tech who can respond immediately.
I was interested in finding out if other people have come across this problem?
eBay return policy: How many of u have been ripped off?
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